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MILES Paraverse
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MILES VO Ticketing

Delivering an outstanding technical support for a great student experience.

Our stakeholders can report any online education-related technical issues and ask for assistance using a centralized application.

Project Title

MILES VO Ticketing

Project Team

Manuel B. Garcia

Completion Date

March 2021

Our stakeholders used to notify, inquire, or ask for assistance in technical support via email. The Canvas team struggled in tracking and responding to each query.

Ratings Overview

4.77 /5.00

179 ratings

5

161

4

7

3

4

2

2

1

5

Highest Resolved Tickets

TOTAL TICKETS

2239

Danna May Mansul

630

Randell Pareja

311

Manuel Garcia

298

Mandrake Calangian

193

Geliza Marie Alcober

157