Short Biography

Delivered exceptional customer service to 60+ members daily, fostering brand loyalty and achieving a 96% positive feedback rating. Implemented strategic team reorganization, resulting in an 18% reduction in backlog and improved efficiency. Demonstrated a 20% above-average customer retention rate on cancellation calls. Conducted team management and training, enhancing staff performance and service quality. Led initiatives resulting in a remarkable 10% increase in customer satisfaction within the first year. Drove revenue growth by identifying upselling opportunities for banking products and credit cards. Actively collaborated with stakeholders to align strategies, fostering harmonious working relationships. Proficient in call handling, managing 40+ incoming calls daily with a focus on swift issue resolution. Experienced in end-to-end project management, from initiation to completion. Adept at data analysis, identifying issues and inconsistencies for effective decision-making.