Short Biography

As an IT Service Desk Analyst at HCLTech supporting Centene, I have resolved over 2500 incidents, focusing on cloud services, infrastructure, and enterprise applications. I specialize in monitoring cloud and VM resources, particularly Azure, ensuring optimal performance and uptime. With expertise in Citrix, Active Directory, VMware, and Cisco, I manage secure and scalable IT environments while supporting platforms like Microsoft 365 and Salesforce. My experience in troubleshooting and incident resolution enables me to provide timely, high-quality service and maintain system reliability across diverse IT systems.