John Mark B. Baldano
StudentMy purpose is to discover my true purpose
Manila, Metro Manila · FEU Diliman
Personal Information
Short Biography
As an enthusiastic computer enthusiast and devoted IT student, I'm dedicated to lifelong learning and development. I aim to use my curiosity and problem-solving abilities to improve user experiences and tackle challenging problems as a technical support and customer service professional. To master any talent, I think it's crucial to embrace mistakes and learn from practical experiences. My commitment to provide effective, sympathetic support is a reflection of my sincere desire to assist people in navigating the tech world.
Skills
Customer Service
Novice (50%)
Technical Support
Novice (50%)
Troubleshooting
Novice (49%)
Teamwork
Beginner (52%)
Laravel Framework
Novice (49%)
Educational Qualification
Tertiary ┃ Aug 2021 - Present
Bachelor of Science in Information Technology
Web and Mobile Application · FEU Institute of Technology - Dilman
Secondary ┃ Jun 2015 - May 2019
Novaliches High School
Licenses and Certifications
CCNA: Enterprise Networking, Security, and Automation
Issued by Cisco Networking Academy on December 18, 2023
View CredentialCCNA: Switching, Routing, and Wireless Essentials
Issued by Cisco Networking Academy on March 29, 2023
View CredentialSeminars and Trainings
Participant
I.T. Skills Olympics
Awarded by University of Makati on November 24, 2023