Shirley Ann M. Macute
StudentEmpowering Brands through Creative Marketing & Multimedia Design
General Mariano Alvarez, Cavite · FEU Alabang
Personal Information
Short Biography
Shirley Ann Mendiola Macute is pursuing a business degree, majoring in Marketing and Multimedia Design, at Far Eastern University - Alabang. She has a strong passion for brand communication and consumer engagement. With extensive experience in customer service, sales, and tech support, she excels in managing complex cases and turning interactions into sales opportunities across various communication channels. Driven by a passion for communication and marketing strategies, Shirley is committed to leveraging her skills to create impactful multimedia content and foster strong customer relationships.
Skills
English/Filipino Communication Skills
Master (100%)
Computer Literacy Proficient
Master (100%)
Customer Service through different channels (CHAT, EMAIL, CALLS)
Master (100%)
Interpersonal skills
Expert (90%)
Adobe Apps for Photoediting
Competent (70%)
Educational Qualification
Tertiary ┃ Aug 2021 - Present
Bachelor of Science in Business Administration
Marketing Management and Multimedia Design · FEU Alabang - Alabang
Work Experience
Full-time ┃ Apr 2019 - Oct 2020 - (1 year and 5 months)
Senior Customer Service Rep (Tech) at Google (Sykes Asia)
Full-time ┃ Mar 2017 - Jun 2018 - (1 year and 3 months)
Senior Customer Service Associate at Capital One
Phone channel Onboarding (Credit card applications)
Full-time ┃ Jun 2015 - Mar 2017 - (1 year and 9 months)
Tier III Customer Service and Sales Rep. at AT&T and DTV (Ibex Parañaque)
Full-time ┃ Sep 2014 - Jun 2015 - (8 months)
Tier II Customer Service Rep (Tech) at Cincinnati Bell (Startek Makati)