FEU Institute of Technology

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Shirley Ann M. Macute

Student

Empowering Brands through Creative Marketing & Multimedia Design

General Mariano Alvarez, Cavite · FEU Alabang

Personal Information

Short Biography

Shirley Ann Mendiola Macute is pursuing a business degree, majoring in Marketing and Multimedia Design, at Far Eastern University - Alabang. She has a strong passion for brand communication and consumer engagement. With extensive experience in customer service, sales, and tech support, she excels in managing complex cases and turning interactions into sales opportunities across various communication channels. Driven by a passion for communication and marketing strategies, Shirley is committed to leveraging her skills to create impactful multimedia content and foster strong customer relationships.

Skills

English/Filipino Communication Skills

Master (100%)

Computer Literacy Proficient

Master (100%)

Customer Service through different channels (CHAT, EMAIL, CALLS)

Master (100%)

Interpersonal skills

Expert (90%)

Adobe Apps for Photoediting

Competent (70%)

Educational Qualification

Tertiary ┃ Aug 2021 - Present

Bachelor of Science in Business Administration

Marketing Management and Multimedia Design · FEU Alabang - Alabang

Work Experience

Full-time ┃ Apr 2019 - Oct 2020 - (1 year and 5 months)

Senior Customer Service Rep (Tech) at Google (Sykes Asia)

Full-time ┃ Mar 2017 - Jun 2018 - (1 year and 3 months)

Senior Customer Service Associate at Capital One

Phone channel Onboarding (Credit card applications)

Full-time ┃ Jun 2015 - Mar 2017 - (1 year and 9 months)

Tier III Customer Service and Sales Rep. at AT&T and DTV (Ibex Parañaque)

Full-time ┃ Sep 2014 - Jun 2015 - (8 months)

Tier II Customer Service Rep (Tech) at Cincinnati Bell (Startek Makati)

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